Last Updated: 01/07/2026
This Refund Policy explains the circumstances under which refunds, credits, cancellations, chargebacks, disputes, and payment adjustments may be granted by StartDotCom.
This Policy forms part of the:
By subscribing to, purchasing, or using any StartDotCom Services, you agree to this Refund Policy.
StartDotCom operates a subscription-based Software-as-a-Service (SaaS) platform.
Because users gain immediate access to digital services, software functionality, infrastructure resources, artificial intelligence systems, generated outputs, storage, and platform capabilities, payments are generally non-refundable except where:
Where free trials are offered:
Unused trial periods do not carry monetary value and cannot be exchanged for refunds or credits.
Subscription fees are billed in advance on a recurring basis.
Examples include:
Unless required by law or expressly agreed otherwise:
Cancellation prevents future renewals but does not entitle users to refunds for the current billing period.
Annual subscriptions are offered at discounted rates in exchange for longer-term commitments.
Unless required by law:
Users should carefully evaluate annual commitments before purchase.
Users may cancel subscriptions at any time through their account settings or by contacting support.
Upon cancellation:
Cancellation does not automatically delete account data.
Data handling remains governed by the Data Policy.
StartDotCom provides access to artificial intelligence systems capable of generating:
Because AI resources are consumed immediately when generation occurs:
Users are responsible for reviewing, editing, and validating AI-generated outputs.
Where StartDotCom offers usage credits, tokens, generation credits, publishing credits, domain credits, or similar digital units:
Credits may be revoked where fraud, abuse, or misuse is identified.
Where domain-related services are offered:
This reflects industry registrar practices and third-party registry requirements.
Users remain responsible for domain management and renewal decisions.
Where users publish websites, ecommerce stores, applications, landing pages, or digital assets using StartDotCom:
Users should review configurations before publishing.
Where StartDotCom facilitates introductions to third-party providers, agencies, consultants, freelancers, partners, or service providers:
Refund requests involving third-party providers should be directed to the relevant provider.
Where StartDotCom provides:
such services become non-refundable once work has commenced unless otherwise agreed in writing.
Completed work remains chargeable even where projects are subsequently paused or terminated.
Enterprise customers may be subject to separate agreements.
Where a negotiated enterprise agreement contains refund provisions, those provisions shall prevail over this Policy to the extent of any inconsistency.
Users agree not to initiate unjustified chargebacks or payment disputes.
Examples of prohibited conduct include:
Where a chargeback occurs, StartDotCom may:
StartDotCom reserves the right to deny refund requests involving:
Accounts involved in fraudulent refund activity may be terminated.
In limited circumstances, StartDotCom may provide:
Any such decision shall be made at StartDotCom's sole discretion and does not establish precedent for future requests.
Nothing in this Policy limits rights that cannot lawfully be excluded under applicable consumer protection laws.
Where mandatory legal rights apply, those rights shall prevail.
Refund requests should be submitted to: billing@startdotcom.com
Requests should include:
Submission of a request does not guarantee approval.
StartDotCom may update this Refund Policy periodically.
Updated versions become effective upon publication unless otherwise stated.
Continued use of the Services constitutes acceptance of revised versions.
Billing Team: billing@startdotcom.com
Support Team: support@startdotcom.com
Legal Team: legal@startdotcom.com