STARTDOTCOM COOKIE POLICY

Last Updated: 01/07/2026

1. INTRODUCTION

This Cookie Policy explains how StartDotCom ("StartDotCom", "we", "our", or "us") uses cookies, pixels, tags, local storage technologies, SDKs, and similar tracking technologies when you access or use our websites, applications, services, and digital platforms (collectively, the "Services").

This Cookie Policy should be read together with our:

  • Terms of Service
  • Privacy Policy
  • Data Policy
  • Acceptable Use Policy

By continuing to use our Services, you acknowledge that cookies and similar technologies may be used in accordance with this Policy and any consent preferences you provide.

2. WHAT ARE COOKIES?

Cookies are small text files placed on a user's device when visiting a website or using an online service.

Cookies help websites and applications:

  • Function correctly
  • Remember preferences
  • Improve security
  • Analyse performance
  • Personalise experiences
  • Measure effectiveness of marketing campaigns

Cookies may be placed by StartDotCom or by authorised third-party service providers.

3. WHAT TECHNOLOGIES WE USE

StartDotCom may use:

Cookies

Small text files stored by browsers.

Pixels

Small tracking technologies used to measure interactions.

SDKs

Software development kits used within mobile applications.

Local Storage

Browser-based storage used to improve user experiences.

Session Storage

Temporary storage used during active sessions.

Web Beacons

Small technologies used for analytics and communication tracking.

Similar Technologies

Other technologies performing comparable functions.

4. TYPES OF COOKIES WE USE

Strictly Necessary Cookies

These cookies are required for platform functionality. Examples include:

  • User authentication
  • Login sessions
  • Security protections
  • Fraud prevention
  • Account management
  • Load balancing
  • Platform functionality

Without these cookies, certain services may not function correctly.

Legal Basis: Legitimate Interest / Essential Functionality

Performance and Analytics Cookies

These cookies help us understand how users interact with our Services. Examples include:

  • Page visits
  • Feature usage
  • Navigation paths
  • Error monitoring
  • User engagement

Analytics information helps improve platform performance and user experience.

Legal Basis: Consent where required by law.

Functional Cookies

These cookies remember user preferences. Examples include:

  • Language selection
  • Regional settings
  • Dashboard preferences
  • User interface customisations

Legal Basis: Consent or Legitimate Interest where applicable.

Marketing and Advertising Cookies

These cookies help measure marketing effectiveness. Examples include:

  • Ad campaign attribution
  • Conversion tracking
  • Retargeting campaigns
  • Marketing performance measurement

Legal Basis: Consent where required by law.

5. THIRD-PARTY COOKIES

Authorised third parties may place cookies or similar technologies through our Services. These providers may include:

  • Google
  • Meta
  • LinkedIn
  • Microsoft
  • Stripe
  • AWS
  • Cloudflare
  • HubSpot
  • Brevo
  • Intercom
  • PostHog
  • Customer.io

Third-party providers maintain their own privacy policies and cookie practices. StartDotCom does not control third-party cookie practices.

Users should review the privacy notices of those providers where appropriate.

6. GOOGLE ANALYTICS

StartDotCom may use Google Analytics or similar analytics tools to measure traffic, understand usage patterns, improve functionality, and monitor performance.

Google Analytics may collect information such as:

  • Device information
  • Browser information
  • Session activity
  • Interaction data

Where legally required, consent will be obtained before analytics tracking occurs.

7. META PIXEL AND ADVERTISING TECHNOLOGIES

StartDotCom may use technologies provided by Meta Platforms and other advertising providers to help:

  • Measure campaign performance
  • Track conversions
  • Understand advertising effectiveness
  • Improve marketing activities

No personally identifiable information is intentionally shared through advertising technologies unless permitted by law and supported by valid legal grounds.

8. EMAIL TRACKING TECHNOLOGIES

StartDotCom communications may contain tracking pixels, link tracking technologies, and engagement measurement tools to:

  • Determine email delivery
  • Measure open rates
  • Measure click-through rates
  • Improve communications

Users may disable image loading within email applications where supported.

9. AI AND AUTOMATION TECHNOLOGIES

Certain cookies and local storage technologies may be used to:

  • Personalise AI interactions
  • Preserve session context
  • Improve workflow continuity
  • Support automation features
  • Maintain user preferences

These technologies help ensure reliable operation of AI-powered features.

10. SECURITY COOKIES

StartDotCom may use cookies and similar technologies for security purposes. Examples include:

  • Session protection
  • Authentication validation
  • Multi-factor authentication support
  • Fraud detection
  • Abuse prevention
  • Security monitoring

These technologies are considered essential for maintaining platform security.

11. COOKIE CONSENT

Where required by law, StartDotCom will obtain consent before placing non-essential cookies. Users may:

  • Accept cookies
  • Reject non-essential cookies
  • Manage cookie preferences
  • Update consent choices

Consent preferences may be changed at any time through available cookie preference tools.

12. MANAGING COOKIES

Users may control cookies through:

Browser Settings: Most browsers allow users to block cookies, delete cookies, restrict tracking, and clear stored information.

Cookie Preference Centre: Where available, StartDotCom may provide tools allowing users to manage cookie preferences directly.

13. CONSEQUENCES OF DISABLING COOKIES

Disabling certain cookies may affect:

  • Login functionality
  • Platform performance
  • Personalisation
  • AI features
  • Website functionality
  • Ecommerce features
  • CRM features
  • Analytics accuracy

Essential cookies cannot always be disabled because they support core functionality and security.

14. DATA RETENTION

Cookies may remain active for varying periods depending on their purpose. Examples include:

  • Session Cookies: Deleted automatically when sessions end.
  • Persistent Cookies: Remain until expiration or deletion.

Retention periods may vary based on:

  • Security requirements
  • Functional requirements
  • Analytics needs
  • Regulatory obligations

15. INTERNATIONAL DATA TRANSFERS

Information collected through cookies and similar technologies may be processed in:

  • United Kingdom
  • European Economic Area
  • United States
  • Other approved jurisdictions

Where required, appropriate safeguards will be implemented.

16. YOUR RIGHTS

Depending on applicable law, users may have rights relating to information collected through cookies and similar technologies. These rights may include:

  • Access
  • Correction
  • Deletion
  • Restriction
  • Objection
  • Withdrawal of consent

Requests may be directed to: privacy@startdotcom.com

17. POLICY UPDATES

StartDotCom may update this Cookie Policy from time to time. Changes may be published through:

  • Websites
  • Applications
  • Account notifications
  • Email communications

Continued use of the Services following updates constitutes acceptance of the revised Policy.

18. CONTACT INFORMATION