Last Updated: 01/07/2026
This Data Deletion Policy explains how users may request deletion of personal information, account data, business information, social media integration data, and other eligible information processed through StartDotCom.
This Policy supplements the:
This Policy applies to all users of StartDotCom Services globally.
StartDotCom respects the privacy rights of individuals and supports lawful requests for deletion of personal information where applicable.
Subject to legal, contractual, regulatory, security, fraud prevention, and operational requirements, we will take reasonable steps to delete or anonymise eligible information when valid deletion requests are received.
Not all information can be deleted immediately or completely in every circumstance.
Depending on the nature of the request and applicable legal requirements, eligible information may include:
where deletion is permitted and requested by authorised users and where technically and legally feasible.
Certain information may need to be retained even after deletion requests. Examples include:
Information required by law:
Information necessary for:
Information required to enforce:
Temporary retention:
Certain information may remain temporarily within encrypted backups until backup retention cycles expire. Such information will not ordinarily be restored except where operationally necessary.
Users may request deletion of their StartDotCom account. Requests may be submitted through:
Verification may be required before account deletion is processed.
Deletion of an account may result in loss of:
Deleted accounts may not be recoverable.
Users may disconnect social media accounts through: Settings → Connected Accounts
Users may also request deletion of social media integration data by contacting: privacy@startdotcom.com
Upon successful verification, StartDotCom will take reasonable steps to remove:
This will be executed within thirty (30) days unless retention is legally required.
Customers using CRM functionality remain responsible for managing customer records stored within their accounts.
Authorised users may delete customer records directly through platform functionality where available.
Where assistance is required, requests may be submitted to: privacy@startdotcom.com
Customers remain responsible for ensuring deletion requests comply with applicable laws and contractual obligations.
Store owners may remove the following through available platform functionality:
Transaction records may be retained where required by:
Where technically feasible and legally permissible, StartDotCom may delete:
Certain operational logs, security logs, audit logs, or system records may continue to be retained in accordance with legal and security requirements.
Unless expressly authorised by users, customer content is not used to train publicly available AI models.
To protect privacy and prevent unauthorised requests, StartDotCom may require identity verification before processing deletion requests. Verification methods may include:
Requests may be denied where identity cannot be reasonably verified.
Once a request is verified and approved:
Deletion timelines may vary depending on system architecture, backup cycles, and operational requirements.
Where deletion is not practical, information may be anonymised. Anonymised information may be retained for:
Anonymised information does not identify specific individuals.
StartDotCom may reject or partially fulfil deletion requests where:
Where appropriate, explanations may be provided.
Deletion may result in:
Users should ensure they export any information they wish to retain before requesting deletion.
Nothing in this Policy requires StartDotCom to delete information where retention is necessary for:
Such information will be retained only for as long as reasonably necessary.
Individuals may exercise applicable rights including:
Requests may be submitted to: privacy@startdotcom.com
This Policy may be updated periodically.
Updated versions become effective upon publication unless otherwise stated.
Continued use of the Services constitutes acceptance of revised versions.
Privacy Team: privacy@startdotcom.com
Legal Team: legal@startdotcom.com
Security Team: security@startdotcom.com
Support Team: support@startdotcom.com